Support
Last updated: 24 October 2026
Write to us
Anything at all: app.ave.inbox@gmail.com. A real person answers, usually within a day.
Ave, Gianin Siegrist (sole proprietorship)
Feldeggweg 10, 8810 Horgen, Switzerland
Getting into the app
Started on the web? Download Ave on your iPhone and choose Sign in with Apple, with the same Apple ID you used on the web. Your answers and your plan are already there.
Managing or cancelling your plan
- Bought on the web: go to tryave.superwall.app/manage, enter the email you paid with, and use the link we send you to cancel, change your card or see your receipts.
- Bought in the app: on your iPhone, open Settings → your name → Subscriptions → Ave.
Cancelling stops the next renewal; you keep Ave until the end of what you’ve paid for. Deleting the app or your account doesn’t cancel a plan.
Your account and data
You can delete your account in the app, under Settings → Account. How we handle your data is in our Privacy Policy; the rules for using Ave are in our Terms of Use.
In crisis?
Ave isn’t a crisis service. If you’re in danger or thinking about harming yourself, call your local emergency number. In Switzerland: 144, or 143 (Die Dargebotene Hand, 24/7).